Papamoa Beach Resort is a wonderful place to holiday with family and friends. The following information will help make your stay more enjoyable.
Office hours: 08.30am – 07.00pm.
We accept: Eftpos, Visa, MasterCard, Cash.
Security Bonds: Upon check-in you will be required to provide Reception with a Security Bond. This will take the form of either leaving your credit card number on file with us, or providing a $100 cash bond that is refundable upon check-out. We cannot see your Credit Card details, we merely hold them on file on the off-chance that we need to cover any costs incurred due to damage and/or extra cleaning required to Resort property. You will be required to sign a form agreeing to this upon check-in.
Check In: Check in is 2.00pm for accommodation and 12.00pm for sites. Payment of all accounts is due on arrival. All guests & visitors must check in on arrival.
Departure/Checkout: Checkout is 10.00am; please drop unit keys at reception on departure.
Affordable Payment Options Available: We have a fabulous payment plan available to make paying for your holiday with us even easier! Cruizy-Pay enables you to pay off your Summer holiday throughout the year. All you need to do is pay your deposit to secure your Reservation, and then register for Cruizy Pay to begin making payments throughout the year - whenever suits you and in amounts that suit you! Click here to find out more.
Sites: Our sites will comfortably fit one average size caravan, awning + one car or one large tent, trailer + one car per site. Please check with Reception if planning on bringing extra tents etc. to avoid dissapointment.
Caravans/Campervans: Must have a current Electrical Warrent of Fitness. Power leads must be a minimum of 10m in length. Must provide own waste container. Must empty chemical toilets in dump stations provided.
Tents: Plugging in to power must have a 10m lead with RCD (residual current device). Management reserves the right to unplug any connection that does not comply with regulations. Tents can only be erected on a site and cannot be erected outside accommodation units.
Accommodation Units: Only occupants of the units are permitted to use the unit facilities. All of our accommodation is Non-Smoking. Barbecues are not permitted on the deck. Open fires and candles are also not permitted. Please report any breakages or damages to reception. Management will charge additional costs for damages and/or additional cleaning required to Resort property.
Parking: Each site/unit is allocated one car park. To avoid disappointment, please check with us if you wish to bring extra vehicles, trailers or boats – charges will apply in peak season. No boats allowed over Main Peak Season. All vehicles are to be parked on own site or in own car park.
Speed In Resort: Walking pace only for cars and bikes. Our roads are a “Shared Zone” for all pedestrians, bikes and vehicles. Watch for children!
Day Visitors: Must report to reception on arrival. Day visitors are the ultimate responsibility of the registered guest and must leave quietly before 10.00pm. Vehicles are to be parked outside the Resort entrance. Charges: $2.00 per adult, $1.00 per child, $5.00 per family. Please be aware that Resort facilities are for our paying guests and in fairness to all guests we reserve the right to limit visitor numbers.
Overnight Visitors: Must check-in at Reception on arrival and will be charged at the applicable nightly tariff. Overnight Visitors will be given a gate access code for the duration of their stay and vehicle access will be limited to available space for your site/unit. Visitors are the ultimate responsibility of the registered guest.
Pets: Papamoa Beach Resort welcomes well behaved dogs on sites only between 1st March - 10 November (excluding Easter) provided that guests adhere to our Dog Policy. Dogs are permitted on sites only and never in Accommodation.
Jumping Pillow / Adventure Playground: Closed at dusk. Young children must be supervised. Playground rules must be adhered to at all times. In fairness to guests occupying the playground area, no congregating is allowed in the playground area after dusk.
Fun And Games: Papamoa Beach Resort encourages guests to play games in and around the Resort, however please do not be offended if asked to cease an activity which could jeopardise the safety of people and/or property. eg. cricket balls, water fights etc.
Damages: Please report any breakages or damages in Resort grounds to Reception immediately so that we can fix or replace. Anyone found liable for damage within the Resort grounds will be charged.
Fires/Fireworks: Open fires are not permitted by law in the Resort. Fireworks are not permitted within the Resort. Unfortunately this also includes charcoal BBQs.
Theft: As a reminder, please ensure that you keep all valuables secure. Put away recreation equipment, lock your doors and ensure all vehicles are secure.
Security Gates: The Resort security gates are operational 24 hours with the personal PIN or fob that guests are issued upon arrival. Vehicle access to the Resort is limited to registered guests only. Visitor’s vehicles must be parked outside the Resort entrance. Tailgating will incur a $30 exit fee.
Smoking: We have a No Smoking policy in all our accommodation units and communal buildings. Additional charges will be made if you fail to observe this rule.
Behaviour And Conduct:
Children At Night Time: Parental control is expected. Due to the increasing problem of children roaming the Resort grounds at night and disturbing other guests, Management has imposed an 11pm curfew. This means that children will be told to return to their site/unit if found roaming or congregating in the Resort grounds after this time. If they refuse, Management (or their agent) reserve the right to physically escort them to their site/unit. If children do not tell staff/security who they are, they will be physically escorted from the property and will be refused re-entry into the Resort. We have a zero tolerance policy, and should anyone contravene the Resort Rules, the family’s holiday will be terminated immediately the following morning, with no refund of fees paid.
Bikes / Scooters: To be ridden at walking pace only - watch out for cars!
Water: No water fights in any form (ie. Bombs, pistols etc). Unfortunately filing water pistols etc. in amenity blocks can cause flooding which is an extreme hazard.
Chemical Toilet: Please use dump station for the emptying of waste, do not empty chemical waste down the toilets.
Recycling: Please use the appropriate bins for bottles, cans and paper provided at each rubbish station. Please help us achieve our 60% recycling goal. We have committed to being part of the Environmentally Sustainable Tourism Project.
Wi-Fi: Wireless Internet is available throughout the Resort. We sell rechargable IAC internet cards at Reception. These can be topped up with varying amounts of Wi-Fi accordig to your needs - beginning from $7 for a One-Day Plan (for unlimited data/expires 24 hours from first login) through to $60 for one month. These cards can be topped up when ever you need them to be, and can be used at various other holiday parks across New Zealand!