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You have such a fabulous Adventure Playground for children!  What are the rules around it?

Thanks – the kids love it!  And we love kids to be safe while they’re with us.  To make sure this is the case we require little ones under 12 to please be supervised by a caregiver at all times.  The playground closes at dusk, so we ask that guests please don’t congregate in this area after this time.

Can we use the numerous BBQs that are all around the campground?

You sure can.  The BBQs here are free for you to use as you wish.  All we ask is that you don’t move the bbqs from their locations, and please be respectful of other guests by not leaving meat, fat or other rubbish on our beautiful grounds.  Other than that, they’re yours to enjoy!

What time is checkout time and can we have a late checkout?

Checkout time is by 10am each morning.  We are a busy Resort with guests coming and going, so unfortunately it is not often possible for us to arrange late checkout times.  However, please ask our friendly ladies at Reception and we will do our best to meet your needs if we possibly can.

What age do you classify as children?

Those aged 1 to 14 years of age are classified as children here at Papamoa Beach Resort.  Your child stays free of charge if they are under 1 year of age.  Alternatively, when staying in Accommodation, if you have a tot that will be sleeping in their own portacot (that you bring along) they can also stay free of charge.

Oooh - those peddle bikes look fun!  Can I have a hire one and take it for a spin?

Yes, they’re awesome – and they’re not just for the kids!  The Fun-Bikes cost from $10 per hour (for a 1 to 2 seater) up to to $20 an hour (for the orange 4 seater beast).   You will need to fill out an Indemnity Form before being able to hire the bikes, and they can only be ridden here on the sprawling Resort grounds (not offsite).  Please be careful not to speed – for your safety and the safety of our other guests.

I have a friend that is coming to visit me for a few hours while I’m staying at the Resort.  Can they drive in and park outside of my unit?

That’s great that you have friends coming to visit - please show them around so they can see how beautiful our Resort is.  Unfortunately they won’t be able to drive into the grounds, as we only have space for one allocated car park per unit or site.  However, there is plenty of parking just outside of the Resort gates that they are welcome to.   Please ask your visitors to kindly pop into Reception when they arrive, so that we can give them directions and keep track of who is onsite.  We also charge a small visitors fee over our peak season, all of which  assists us in providing donations to a range of local charities including Papamoa Beach Surf Life Saving Club.

I have a friend that I would like to stay overnight with me while I am staying here.   What do I need to do?

Wonderful!  Please ask your visitor to check-in at Reception when they arrive. They will then be charged the appropriate overnight tarriff & given vehicle access to the Resort.

I am bringing my laptop to the Resort.  Is Wi-Fi available throughout the Resort?

Yes!  We have good quality WiFi available throughout the Resort. Upon arrival, you will receive a certain amount of data FREE! After you have used that, you can top up online or see our team at Reception to purchase additional data.

I'm not going to bring my laptop along on holiday with me but would still like to check my emails.  Do you have any computers on-site that I can use?

Not any more! We used to have 2 internet kiosks on-site but they were removed when we upgraded our WiFi system. However, if you have your phone, tablet or laptop we now provided a certain amount of data FREE!

I'm camping here and would like to have a party with my friends.  Is this ok?

We are a family Resort.  Reasonable behavior is expected at all times (no loud swearing or bad language please).  Although you are most welcome to socialise excessive drinking and parties are forbidden.  Alcohol is permitted on guest's unit/site only and complete quietness is expected between the hours of 10pm and 7am.

I'd love to bring our pet dog Butch along on holiday instead of leaving him behind - are pets allowed at the Resort?

If you plan your holiday right, Butch is more than welcome to come along!  Dogs are permitted on camping sites only (never in accommodation) between 1st March and 10th December each year - excluding Easter.  Conditions apply.  Click here to see our Dog Policy.

Can I smoke at the Resort?

Please kindly note that we have a NO SMOKING policy in all of our accommodation units and communal buildings.  

Can I bring my boat along on holiday?

Outside of our Peak Season, we have ample sapce for you to bring the boat! We also have a boat/car wash station and a fish filleting station.

Unfortunately boats are not permitted within the Resort during peak periods (e.g. 26th Dec - 29th Jan) as we do not have the spare space available.  However, boats are negotiable after the second weekend in January - with approval from management.  Please ensure that you get management approval to avoid dissapointment.  If you would like to enquire about boat storage please contact J & R Autos on (07) 578 5456 or Bridge Marina on (07) 574 7166.

I'd like to live on site - do you have permanent sites available?

We do not allow any people to reside permanently on site.

I'd love to come and holiday at Papamoa Beach Resort but money is tight.  Are there any payment options available to make paying for my holiday easier?

There sure is!  We have a brand new payment option called Cruizy-Pay available, so that you can pay off your holiday throughout the year.  All you have to do is pay your deposit to secure your Reservation and then register for Cruizy Pay.  From there you can make payments throughout the year whenever suits you, in amounts that suit you - it's that easy!  Click here for more information.

I'd like to swim with dolphins while staying with you - can you arrange this for us?

We sure can!  We can assist you to book  a range of trips and tours while you are with us.  It's as easy as having a quick chat to our friendly ladies at Reception who will be more than happy to help you!

We have a sports tournament coming up in the Bay of Plenty soon.  Is your Resort suitable for groups to stay?

Absolutely.  Our Resort is fantastic for group stays.  Unlike motels where the members of your group will all be stuck in separate rooms, our Resort offers the opportunity for your group to socialise and meet in our array of communal areas and facilities.  Click here to find out more about group stays.

I loved my holiday at Papamoa Beach Resort and would like to come and stay more often.  Do you have any discounts available for regular stayers?

We sure do, please contact Reception to enquire. We also run promotions throughout the year on our Facebook page, so make sure to 'like' our page and check it regularly for HOT DEALS!

We're in a rush and just need to leave the Resort - is it ok for us to just quickly tailgate our friends out of the security gate this one time as we're in a rush?

Unfortunately this will result in the Security Gate system malfunctioning, which will result in other guests being held up as we reset the system when you try to re-enter.  Each vehicle is given it's very own personal pin number  upon arrival.  This monitors whether the vehicle is inside or outside of the gates at all times.  These CANNOT be shared amongst vehicles as it will malfunction, so please do not share your pin with others or tail gate.

What hours is your spa available to hire from?

The spa is available for bookings from 12.30pm to 7pm daily.  For guests staying at the Resort, the costs are $7  per adult, $5 per child and $20 per family.  If you are a Tauranga local you are also welcome to book and hire time in our relaxing spa.  The costs for locals who aren't staying at the Resort are $10 per adult, $7 per child and $30 per family. 

How do I get my kids involved in Kids Club?

Click here to find out more about how to enroll your child in Kids Club.

I heard that you also have off-site day trips Kids Club available where they go to fun places like Rainbows End - is this true?

It sure is!  We have plenty of fun off-site day trips planned for our Kids Club kids over each Summer.  All you have to do is enrol your children in our Kids Club - click here to find out more.

Why do you require to keep a copy of my credit card on file or a $100 cash security bond when I check-in?

Upon check-in you will be required to provide Reception with a Security Bond.  This will take the form of either leaving your credit card number on file with us, or providing a $100 cash bond that is refundable upon check-out.  We cannot see your Credit Card details, we merely hold them on  file on the off-chance that we need  to cover any costs incurred due to damage and/or extra cleaning required to Resort property.  You will be required to sign a form agreeing to this upon check-in.

We have a truckload of washing to get through.  Do you have  laundries on site?

Yes, we have three laundries available.  They both take $1 and $2 coins and all are self-dispensing e.g. you don't even have to add any laundry detergent - it is automatically supplied.  There are free irons and ironing boards available for you to use in each laundry. We also have one machine that you can put your own detergent in if you prefer to use a specific type. Please ask our team at Reception for details.

 I will be bringing in my motorhome for a stay.  Are there any rules or regulations that I need to be aware of?

All caravans or motorhomes must have a current Electrical Warrant of Fitness.  This will be checked upon arrival.  Power leads must also be a minimum of 10m in length.  You must provide your own waste container and empty chemical toilets in the dump stations provided.

I'm thinking of bringing the family and pitching a tent on one of your sites.  Are there any rules or regulations that I need to be aware of?

All tents that are plugging into power must have a 10m lead with RCD (residual current device).  Management reserves the right to unplug any connection that does not comply with regulations.  Tents can only be erected on specified sites and cannot be erected outside of accommodation units.

Oops - I've accidentally broken a wine glass in the villa I'm staying in...  What shall I do?

Please let Reception know about any breakages or damages, so that we can assist you.  Any unreported damages will incurr a charge.

Can I pull the BBQ onto the deck of my Villa?

BBQs are not permitted on the decks of any accommodation units, due to damage in the past.  You are however more than welcome to use the complimentary BBQs in the convenient spots at which they are located.